So, Holly's laptop is in the shop. They tell us it's the hard drive again. Turns out this is the third hard drive we've replaced on this laptop in 2 years. That means nothing to Apple. They think it's merely a hard drive issue and nothing more. They won't replace the computer or think of a larger problem to fix.
My hands are kind of tied and our AppleCare warranty will run out in August. I am thinking of writing a letter to the Better Business Bureau and Apple Corporate, but I am wondering if there is some better, more subversive, more generous way, to approach this? I have called Apple and followed up the chain from AppleCare to CustomerCare to Technical Support. All of their hands are tied apparently.