So, after the the Genius Bar photo was taken (see 2 posts ago), the whole tone of the conversation changed. The genius stopped telling us about how we were going to have to send our Powerbook to Apple once again for yet another hard drive. He just told me to write down our contact information. I did.
And then he said these powerful words...
Aaron will call you tomorrow to talk with you about ordering your new computer.
Honestly, I just assumed he meant a loaner or something. Or perhaps he misspoke.
Our new computer? I asked.
Yes, Apple is going to give you a brand new computer, but we cannot give you a store computer because we don't have the proper configuration in stock. I would find out that the configuration is the high-end MacBook Pro 17" with 2 gigs of RAM, 160G hard drive, etc.Wow. Wow. Wow. It felt strange leaving the store just days later with a new laptop that we hadn't paid for (of course, we had paid for it, having been computerless for weeks). In fact, they are going to refund the last 4 months of AppleCare!
So, it's been a long time coming, but some sort of justice was served.
I Heart Apple, Inc.
7 comments:
Stoked to hear it worked out, brother.
Okay that sounds great but I just want to let you know that I have had the same top quality customer service from both HP and Gateway.
But congrats nonetheless. ;)
must have been that blessing I left you.
;-)
*wipes drool from corner of mouth*
Wow. That's incredible!
sweet man! i knew Apple would come through!
So so pleased it finally worked out for you guys...!
It's good to hear some happy endings...
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